Refund policy

Our Commitment Your satisfaction matters to us. If something isn't right, we'll make it right.

Defective or Incorrect Items If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery at helpandquestions@freshfurco.com. We'll send a replacement or issue a full refund — no return required.

Change of Mind We accept return requests within 14 days of delivery for unopened, unused items. Return shipping costs are the responsibility of the customer. Once we confirm the return, we'll issue store credit.

Non-Returnable Items Items that have been opened, used, or damaged by the customer are not eligible for return.

Refund Processing Approved refunds are processed within 5–7 business days to your original payment method.